Privacy policy

Who we are

24hrvisit is a partner and brand of Innova LLC. This notice describes information handled through the 24hrvisit website and appointment request forms. It does not replace any separate patient privacy notice or consent provided by your treating healthcare professional.

Information you provide

An appointment request includes your name, email, phone number, preferred language, chosen request reason, preferred date and time in Pacific Time, and California-location acknowledgement. You may select “Prefer not to say” for the reason. We also record your permission to be contacted, the wording/version of that permission, a submission identifier, and submission time. General support forms collect contact details, language, and a support topic. Please do not submit medical records, detailed symptoms, insurance identifiers, or payment information through these forms.

How requests are used and shared

Your request is sent through Zapier to GoHighLevel so the team can review it, contact you, and coordinate next steps. A selected reason may reveal health information. Submitting a request does not confirm an appointment, create a payment, or enroll you in promotional messaging. Any future promotional communication requires its own applicable permissions. Clinical records, treatment, payment, and telehealth consultations are handled separately from this website request.

Browser preferences and technical information

The site stores a language preference in your browser. Hosting infrastructure processes network information needed to deliver the website and protect the request endpoint, including IP-based request limits. The current site does not include advertising pixels or marketing analytics. We do not send request reasons to advertising platforms. Third-party hosting and workflow providers handle information under their own applicable terms and configurations.

Questions and privacy requests

Contact Innova using the addresses or phone numbers below to ask about your information, corrections, deletion, retention, or this notice. We may need to verify your identity and review the request before acting. Recordkeeping obligations and the nature of the information may affect what can be changed or deleted. Do not send medical details in a general support request. Changes to this notice will be posted on this page.

Contact Innova LLC

These are Innova contact addresses. 24hrvisit offers virtual appointment requests for patients in California.